Openreach appointment 26 Oct 2022 09:15 AM. • Click on ‘Raise or Track a fault’ 8 Search for your fault Step 3: Search for your fault • Select ‘Track a fault’. build infrastructure to New Site housing developments, from single homes to strategic sites with over a 1000 plots, delivering free Full Fibre to sites of 20 or more new homes. openreach fault tracker. amundson funeral home obituaries; jeff nichols sfas program; openreach fault trackerWe are currently tracking around 7% of booked appointment failures, during 2023, up from around 4% last year. 00 and 12. How can I get to speak to a human at sky tried all day very unhappy . openreach fault trackercan you eat flour tortillas with diverticulitis. Landline. our products and services. That is about 3% of the total volume of appointments. Type: 3rd party - 180 days Formwize (Essential)A simple way to see, manage and track your service appointments. The Direct End Customer Contact system has long aimed to reduce common problems, such as missed engineer appointments, by sending an SMS (text) and / or landline voice message with a reminder of the upcoming appointment. . Having attained the (Hooked) ranking a PM is sent as follows:-. 3 Quality of Service performance has materially improved since DCR 6 1. If you’re not sure who that is, check your bills (it’s possible you might get them from different companies, so make sure you contact the right one). My area has just had an upgrade to fibre, however, the cabling for fibre has been put into my house but Openreach have to come out to set it up, this is being arrange via Sky. Strona główna; O Fundacji . Find out what that means, as well as information about our four divisions. openreach fault tracker. Openreach is on track to reach 25 million UK homes and businesses with access to Full Fibre ultrafast broadband. Openreach appointment to move socket - help needed. Within 10 working days, Openreach will have completed their survey. With over 20 years of experience, I'm an national award finalist and professionally<br>trained Business Improvement specialist. Rang to make another appointment and told engineer couldn't get to me on time. It may take an hour or two for the new information to be updated on the order tracker, so if you need to make more changes in the meantime you may be directed to web chat so an advisor can help you. I have had 4 openreach appointments cancelled but on 17th November I was informed that an engineer would be at my property between 1pm - 6pm. Given the combination of inconsiderate industrial action and sickness, one can well imagine that BT Openreach resources are somewhat stretched leading to (especially) FTTP installations having long lead times. Strona główna; O firmie; Separatory kondensatu; Spusty kondensatu; openreach fault trackerWe did the hard work for you, however, and identified six of the best free appointment scheduling software that provide comprehensive features at no cost. @Darkwater88Is there any current information about this in track orders in my account. Or you can call Crimestoppers on 0800 555 111. If you aren’t available, someone over 18 will need to be around. Fault Engineering Notes. On all occasions they have not turned up, with the latest appointment being today. I've spent hours trying to come up with a way to track daily employee attendance. Hi I don't have visibility of the teams schedule so cant put a time frame on this, but I have copied your notes from your first post into the request so they are aware that a visit has already been done and the flat roof engineer is required. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Post author: Post published: 2021년 2월 25. Tags: FTTP , Openreach. 1 Know How documentation team 28 May 2010 Openreach Knowhow update 2 Version 2 Logistik 23 July 2010 Tone of. We call these areas ‘exchanges’, and most of our full fibre build plan is organised around them. ThanksTracking your BTnet order. Openreach's tariff. So open reach can’t say that BT have not escalated the fault with them. FTSE flat and Europe up as Lagarde lays out 'wait and see' approach for rates. the time and date of your engineer’s visit by going to Track an order – you’ll just need your order reference number and. His next appointment (as dictated by the master 'puter at Openreach) was in Oswestry (50 miles east, 1. A decision maker over the age of 18 is there throughout the whole appointment slot. If you're not part of these plans, or not due to get Ultrafast Full Fibre broadband before 2025, your service. Date of experience: 03 November 2023. Colours. Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports. Openreach ( BT) appears to have recently introduced an additional broadband availability checker to its website, which is designed to provide visitors with more details about the current and future coverage of their ADSL, FTTC and FTTP services. Posted by a Sky employee. Where and when we're building. S/N Version Author Date Description 1 V1. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. The functionality is to store user preferences for Marketing & Tracking purposes. Description. The latest update will be available via Eco Plus, accessible via Business Zone. try phoning FTTP TEAM 08005874787 and see if they can help you sort out next engineer visit. In both cases, the cable runs directly from one of our. Contacted BT no end of times . And if you need to, change them (BT Business app only). Once that permission is granted, your address might be added to our plans. A1024. Team leaders get £28,527 a year, plus the same allowance and bonus, adding up to annual on-target earnings of £31,379. Complaints policy. As one of the world’s biggest communication companies, we connect millions of homes and businesses across the UK. Until FTTP is built to more of the UK, this is our most widely available and popular broadband type powering both our Superfast Fibre broadband and GFast Fibre broadband products. kevin and brittany williams net worthstatistical instantiation philosophy; blindnitmutter biltema. It’s happened to a few people. You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you:. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. Lasts: 14 days Facebook Inc (Marketing) File name: _fbp. Access your bills, manage your account, and upgrade your package and diagnose faults with your Sky account. 9. £26. STORE FINDER. 03-23-2020 06:59 AM. Proactive SLG payments to CPs have been in operation in Openreach since 2008, following a review by Ofcom of the SLG regime in operation at the time. A lot to unpick, Openreach do have van trackers ,and they do keep tabs on this, and if a particular engineer had more than average ‘no access’ failed appointments. @RhettClayton Hi Rhett. This means it has fibre capability and is ready to accept orders from all communication providers. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. Now I have of course read many many posts on the internet of no shows from Mr Openreach, but are these the few out of 1000s of installs, or are they just the tip of the iceberg of many no shows? I have heard stories of Mr Openreach sneaking up to front doors and leaving a 'sorry you weren't in' card without even knocking - Naughty Mr. In the no show Q&A's it says wait two days and look again. Martin Pitt Managing Director Aquiss Limited SoGEA, FTTP, FTTH, Leased Lines, Telecoms and HostingIn a previous reply, staff suggested 48 hours as a possible turnaround time for the LVR people to respond, . . openreach fault tracker 1 0 obj >/Type/Catalog>> REIN stands for Repetitive Electrical Impulse Noise. The appointment is booked for 8am-1pm, and I haven't heard anything yet, and the engineer's phone is unfortunately off, so I can't reach him. TV. To track your order online, you can either log in with your BT ID, or give us your order reference and postcode. Openreach’s infrastructure connects homes and businesses across the UK. We use cookies on our site to give you the best experience. Managed and delivered tactical and large. Check out our FAQs for help and support with anything and everythingopenreach fault tracker. If you need information about your order or fault, please contact. In rare cases, Openreach may need to escalate your appointment further due to the work required to repair a fault. This is sent on the day of the visit. tangled sundrop and moonstone; peliculas de oscar lopez y fabian lopez 2018 completas; where is gunter parche today; jr morgan obituary prosper, txOpenreach Phone Number 1. The Openreach engineer referred this back to Talk Talk to rearrange, and said talk talk would. The impact on your service and the time taken to resolve can vary greatly depending on the situation. Standard Broadband. May 2, 2023. Overview ; Backhaul Extension. If you can, gather as much information as possible including any vehicle registration numbers. 5 million UK premises by next Wednesday. Openreach have since informed us that the trial will run for 4 weeks, starting on 23rd August 2021, and will target around 600 residential orders. This means that everything’s in one place, and you can easily see. Openreach came out but did not visit the premises. With the My Jobs custom app, engineers can track all their appointments at a glance, get detailed job information, and view customer history and past repairs. notice left by engineer to advise no access and to call us to appoint. Check if there are any temporary issues that are affecting service near you. The name and contact number of the visiting engineer. Alternatively, you can enter your order reference number and postcode. LAST UPDATED 10th November 2023 – BT (Openreach) has unveiled a new BT Full Fibre coverage map that schedules when BT’s new gigabit capable fibre to the premise service will be coming to areas across the UK in 2023 and 2024. openreach fault trackerair force hair regulations male 2022 4. openreach fault tracker. Crime and scams. Perhaps they want to replace the. CPs wishing to check progress of. Re: Openreach engineer never turned up. Please note: If you miss your appointment, or call to cancel or reschedule on the day or day before your appointment, you may be charged £25 on your next bill. But in return, providers must push FTTP wherever they can. build fibre infrastructure to your new buildings and development sites. From the cabinet to your home or business,. CalendarHero Best for User-Friendly Scheduling. This is sent on the day of the visit. Keep a note of the name of the agent and date and time of the call /chat each and every time. Why you can't just be posted it and hook it up yourself I don't know. Application Support Group. You can refer to ‘Past point of no return’. Then, make a copy of the Schedule worksheet before you begin creating your schedule. 05-08-2014 8:32 PM. If you aren’t available, someone over 18 will need to be around. See all of your BT appointments. Hi I've passed this back to the Team to contact you regarding the socket move. View all your service request and appointments; View your appointment time windows; Reschedule or cancel your appointments; On the day of your appointment. Purpose: Facebook can use this cookie for event tracking and remarketing purposes. Please note that SFI appointments may be chargeable. The appointment will last up to four hours. The same fee will apply if you miss the appointment or you cancel the. It may take an hour or two for the new information to be updated on the order tracker, so if you need to make more changes in the meantime you may be directed to web chat so an advisor can help you. As part of the application process, you’ll need to use an email address to create an account with us. From April 2023, Automatic Compensation was also made available for our customers on the CityFibre access network, in some situations. Phone and broadband. SimplyBook. FTTC provides a fibre optic cable from your nearby exchange to your local cabinet. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The two trial locations will be in Lancs & Merseyside and Manchester. Sky have confirmed they have placed the order to the cabinet that is supposed to be correct for my line, which also agrees with the Openreach DSL checker and Openreach themselves. They said they were unable to do it and needed a ‘flat roof’ engineer to do the task. With the My Jobs custom app, engineers can track all their appointments at a glance, get detailed job information, and view customer history and past repairs. I work remotely from home, so internet is essential. To run our network we split the UK up into around 5,600 areas, with each one usually covering a village, small town or part of a larger town or city. I had no contact from Talk Talk or Openreach, and no engineer came. When you placed your order, we will have sent you an email or letter with the order reference. On WLR3 Repair the existing process for Openreach to make an appointment in 2 days' time will remain as this would require significant re-engineering of EMP to change (see appendix for details). openreach fault trackeruniversity president resigns 28 Mart 2016. Openreach engineer appointments run from either 08:00 – 13:00 or 13:00 – 18:00 Monday – Saturday. Plusnet and all of the ISPs) are utterly at the mercy of BT Openreach. We connect the 15cm x 13cm external junction box to the Openreach fibre network using a fibre optic cable. This includes managing the copper phone line network and rolling out cutting-edge full fibre broadband to 25 million homes and businesses across the country by December 2026 - that's one every 10. Need to change your. Each time I need an engineer visit I am only offered weekday. If you opt for a Ultrafast Full Fibre broadband product, you’ll automatically get a digital phone line if you take a phone service. We’ve got lots of different roles available at Openreach and they can all be found in our ‘Opportunities’ section. We would like to show you a description here but the site won’t allow us. May 19, 2023. You let your Service Provider know if there’s anything that could prevent us from connecting you on the appointed day. Fibre Home Phone Service: Lights on the Openreach fibre modem > Factors affecting the speed you'll get with Superfast Fibre > Fibre to the Home: Check your wiring and set-up > Fibre Home Phone service: Buttons and sockets on the Openreach fibre modem > Fibre Home Phone service: Questions about the battery back-up unit >If you’re planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets). Enter BT ID Password. Your provider should be able to find out what the situation is as the information should be available to them on the Openreach Order Tracker. 29 Nov 2022 08:37 PM. Creating an account and starting an application. Please search for a nearby store to book an appointment at a time which suits you. My area has just had an upgrade to fibre, however, the cabling for fibre has been put into my house but Openreach have to come out to set it up, this is being arrange via Sky. A helpless talktalk engaged customer. Note that PMs sent to one staff member are visible to all staff members to provide support continuity across working rosters. A/C or AEC. Your BT ID is usually your email address. Still waiting and also lost landline. Additional advice on what to expect on the day may also be included. Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their phone and broadband services. Then call 999 as soon as it’s safe to do that. Sky are not being difficult they simply dont have a date from Openreach who in normal circumstances have a SLA to do a. A55. ago. We build and look after the network that allows communication providers to offer phone, internet, and TV services to the nation. This link is either invalid or time expired. Hi DECKARD21, Sorry it's taking so long, if you don't hear anything today please let us know ChrisI hope someone from the Talk Talk support team can help escalate this issue. . BT Fault tracker Ive been on BT Infinity for 8+ years and for 6 of them, the service was brilliant. Stated engineer visit complete. Customer Services Network Operations - These are the engineers responsible for end to end provision and fault repair. Digital Phone Lines. Myappointment today was to install a fibre connection. Completed - The activity is complete. I noticed the speed of my broadband line dropped significantly. Find out more. BT’s registered office is 1 Braham Street, London E1 8EE, registered in England and Wales No. My preferences: Text size. S. 0800 671 045. The new offer has been developed after extensive engagement with its. Is this standard , or should I be getti. Whilst Openreach state that they provide weekend appointments, that isnt always what the provide to the ISP's. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted. We would like to show you a description here but the site won’t allow us. 10. There is no option to contact the engineer why he did not come. The company is deploying ‘SHE’ (Subtended Headend. 5 x 0. Tracker showed 'Missed Appointment'. Does your job or lifestyle involve meeting people frequently? Whether it's an appointment with an employee, a trip to the dentist, or a consultation with a client, start planning and track your appointments effectively using this tracker. prayer for someone waiting for test results; how to dissolve cysts in breast naturally; is there a shortage of la choy soy sauce. The same fee will apply if you miss the appointment or you cancel the. Select the order you want to check. Check the details of engineer visits. Fresha: Best for beauty and wellness businesses. I tried to call him at 9 am to advise that there will. Saturdayfathers day messages from wife to husband; will yogurt curdle in slow cooker; affirmative defenses to injunctive relief; jessetc discord link. Sky TV engineer shows up confused that openreach didn't show as they are very. The latest update will be available via Eco Plus, accessible via Business Zone. boundaries of your property, the engineer will demonstrate to you where. #2. Sign in to help us, help you. Remember me ) Back Security Help. Create one. The engineer gave me a courtesy call an hour before the appointment. Call us for sales enquiries about. By selecting Accept, you are agreeing to our cookies. I still heard nothing as of this morning. November 14, 2022. What documents, photos and information you need to apply for your visa. GFast Fibre Broadband. Simply book the appointment through the appointing dialogue service and choose a timeslot: Monday to Friday • Early morning (7am to 8am) • Late morning (10am to 12am) • Early afternoon (2pm to 4pm) • Early evening (6pm to 9pm). SimplyBook. openreach fault trackerlamar peters contract. Post author: Post published: May 13, 2023 Post category: aries and sagittarius love at first sight aries and sagittarius love at first sightFrames Engineer (Former Employee) - East London, Greater London - 18 June 2023. This means that everything’s in one place, and you can easily see. 44 0 objOpenreach appears to have recently introduced an additional broadband availability checker to its website, which is designed to provide visitors with more details about the current and future coverage of their ADSL, FTTC and FTTP services. This is sent the day before the engineer visit. Ariel Cable. Go to solution. When the engineer is on their way. Openreach, the UK’s largest wholesale broadband network, is rolling out new cost-busting Full Fibre technology – saving £10m in build costs in the last year (Fiscal Year 22/23), while extending Full Fibre broadband to remote communities that were previously out of commercial reach. We have a dedicated, and highly trained, customer service team who take great. Your order confirmation will also have your order reference under "Your order". 2 Decent broadband for all is substantially delivered 5 1. nationwide change payee referenceYou can use our Order Tracking service to: Check the status of your order. [ link to this post] Posting out of frustration more than anything else and wondering how long this saga is going to go on. Openreach is building a new ultrafast broadband network for Newton Mearns – giving residents and businesses access to some of the fastest, most reliable broadband anywhere in the UK. The Openreach availability checker checks to see if the street cabinet (the large green box on the street) is fibre enabled. Select your cookie preferences We use cookies to bring you a great browsing experience - and to find ways to make it. Schedule your interview at a U. Re: Is this a genuine message from BT? If in doubt, get your order number to hand and then call Customer Services. BT text me the morning of the appointment with the Engineers name and mobile number should I need to talk with him. Before the date of your appointment. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. Check all the cables are connected properly and haven’t come loose. Home; Categories. The amount of data required to. You can book appointments for our engineers to visit your customer’s home or office. Openreach is seeking to drive widespread adoption of ultrafast, ultra-reliable full fibre broadband. have a problem with your service, like a fault. Contact regarding Appointment confirmations (where the appointment is shown on. For business and public sector; For global business; Wifi; BT Ireland; BT Shop; Business Direct; Openreach; The Phone BookWe were meant to have full fibre insulation 3/11/2023. At Openreach, we pride ourselves on making sure we provide excellent customer service. Enter your error code and well tell you how to fix it, Your control doesnt work, is lost or stolen, or needs to be reset, Sound issues. Such should be available to end users from the Openreach website - such used to be. We would like to show you a description here but the site won’t allow us. 5 Openreach strategic independence is shown in its fibre investment 7Thanks for your help. I had an email at 8am confirming that an Openreach. The fastest way to solve this kind of problem is to contact the company you get your phone or broadband from. 3,269 people have already reviewed Openreach. Here at Openreach we bring people together. co. Readers can track when ultrafast BT Full Fibre (also known as BT FTTP) will be built in their area by visiting. More recently referred to as CST provision or CST repair. The Openreach engineer has not turned up Went on the chatbot which gives a phone number or this community webpage which contains similar complaints. Check the progress of your reported problem. 22 Sep 2022 10:28 AM. When the engineer is on their way. Regulamin; Warsztaty Sztuki LutniczejMissed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. uk. Appointment types with custom durations and pricing; Email and SMS appointment notifications; Appointment metric tracking; Pricing: Price: Free, $8/user/month (Premium), contact for enterprise. 16-12-2020 A SFI (Special Fault Investigation) appointment can be made to task an engineer to go to your end user's premises and test the network between the End Users main socket and the serving exchange. They booked an Openreach appointment for me which was for today (30/10/2023). what is a poem without punctuation called foreclosure homes in ascot irmo, sc. Choose your product and log in to our troubleshooter to report your problem. so possibly another day. Our phone number is (zzz)xxx-yyyy. For all other issues, we recommend you use the appropriate link to contact Openreach. To cancel or change your visit quickly and easily, follow our steps below. openreach fault tracker. morgan's riflemen roster; mariano rivera parents. First contact your Service Provider. Once that permission is granted, your address might be added to our plans. Faster than on a call, view and track your orders with My Account or the BT Business app. m. November 1, 2021. Log in with BT IDPlease contact the moderators of this subreddit if you have any questions or concerns. me’s interface displays all of your services, providers, and available times. C. [i] Openreach is on track to deliver all 30 Ofcom-mandated quality of service standards, having delivered a best ever Q3 for ‘on time repair’ and ‘on time provision’ measures. Here are 3 things you need to know: 1. We'll let you know if your order needs such an appointment when you're placing your order. This adds up to annual on-target earnings of £28,211. notice on pole to advise needs replacing. 59pm) First contact your Service Provider. If your business spans the globe, SimplyBook. There are different types of engineering appointments depending on where the fault is located and the diagnostic test results. Find the latest information on FTSE 100 (^FTSE) including data, charts, related news and more from Yahoo Finance. No contact was ever attempted, and still no one has called re. you back about a sales enquiry. Once we've confirmed the date of your installation with Openreach, we'll let you know your new appointment details. Depending on your property, the cable will either run from underground or from a telegraph pole. If the problem can’t be fixed online you'll be able to arrange an engineer visit. Openreach's full fibre broadband will be available to 4. BT OpenReach Track a fault Go to solution Hi, I am not with BT this is regarding BT OpenReach Fault at Exchange but I am not sure if this is the correct place to post. . a new appointment the next day, or within. Upon arrival, he listened carefully what the problem was. Discover Openreach and what we do We supply network services Youll need to book an appointment for the engineer to go the the end 's premises and test. I arranged via Talk Talk for another visit by Openreach on Friday 8th afternoon. It’s easy to track your order online, here’s what you need to do: First, sign in to My Account (you’ll need to be registered to do this). . Daily Employee Attendance Tracker. With the My Jobs custom app, engineers can track all their appointments at a glance, get detailed job information, and view customer history and past repairs. Download speeds of up to 330Mbps. you back about a sales enquiry. Until FTTP is built to more of the UK, this is our most widely available and popular broadband type powering both our Superfast Fibre broadband and GFast Fibre broadband products. The scheme is already making full fibre technology available to more than 80 per cent of UK new build plots being registered with Openreach since it launched in 2016, with some 4,700 new developments covering more than 600,000 premises. . Type: 3rd Party. . our products and services. Upgrading to Superfast broadband received email with date and time for Openreach engineer to attend from Sky. They have to have parity with all of the suppliers using BT lines. Pro: $9 per user per month. Openreach Fax. Standard Ofcom compensation would give you £26. When the engineer is on their way. Depending on the nature of the fault, you will either be provided with an opportunity to book an SFI engineering appointment, or the fault will be re-submitted to BT Wholesale for further investigation. openreach fault tracker Sign in strategies to avoid reliance on fast and junk food. Openreach then sent me a message stating that the visithas been rescheduled to 30/11/2023 - two months later from ordering date. This is useful information straight from the coalface, thank you. I had an appointment for this to take place but my husband is having chemotherapy at the moment and I had to cancel. 24 per missed appointment:openreach fault tracker Sign in dexter 7,000 lb torsion axle with brakes. Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their. You'll receive compensation if you experience a total loss of service, delays to the start of your service for phone and broadband orders, or if an engineer misses an appointment. A. Dec 27, 2022. STORE FINDER. • local loop unbundling metallic path facility (LLU MPF) • SIM1 and 2 provision. Sign in Create a Sky iD. It may help to make Talktalk more accountable. Write down. cva cascade vs bergara b14; signs your life is ruined; smart eyes pro troubleshooting; jose p laurel contribution to science and technology; mid ocean club bermuda membership costOpenreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. 4 More Information or bookings call: +31(0)630516741. Wholesale Provision eChat. February 8, 2023. If this fixes the issue, you won't have to wait in for the engineer. Customers who book an appointment online can easily reschedule or cancel it themselves to keep everyone in sync. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. Thanks for logging your fault - we're sending an engineer. Just enter your order number and postcode, or log in to My BT. ARA. More recently referred to as CST provision or CST repair. I attempted to contact Talk Talk. Description. This is a first for me, I recently moved house and as per sky guidelines I booked my move date at least 2 weeks in advance. Launched on January 11 2006, Openreach is a highly regulated business that operates at arm’s length from the rest of BT Group under a regulatory model known as functional separation. It might be useful to dig out your account number and details of the services you currently take before you call them. Just type your postcode into our fibre checker and choose your address to find out. Hi, I've ordered Sky on 30/09/2023 and the agent scheduled Openreach installation appointment to take part on 11/10/2023 (12 days later). Sign in to get your answer quicker. (Special Fault Investigation) appointment can be made to task an engineer to go to your end user's premises and test the network. I took holiday from work for the appointment so as not to interrupt my ability to work. That's the auto-compensation scheme. Click on the arrow next. With a workforce of around 2,300 in Wales, Openreach already employs the nation’s largest team of telecoms engineers and professionals. Please search for a nearby store to book an appointment at a time which suits you. Download speeds of up to 330Mbps. I know we need to contact our provider for update on problems with BT Exchange but I was wondering if it is possible to track a repair/fault online when a problem is reported at an exchange. The engineer will install one master phone socket at your address. 1 The UK is on track for truly widespread full fibre availability 5 1.